What we do
Maven Systems Worx has a Centre of Excellence that engages with clients that have existing Sandvine solutions or plan to deploy new solutions. We assist you with the design, deployment, support and optimisation of your Traffic Management solutions. We also assist in creating extensive visibility by using data extracted from the Traffic Management solutions.
In partnership with you, we strive to provide you with practical and experience-based guidance to give you the best value for your Traffic Management solutions investment. As such we aim to:
- Contribute to your operational efficiency
- Enable you to deliver quality service to your clients
- Create new personalised and innovative products for you and your client
- Increase your insights into the various products and services that are used on your network.
We stay clear from general, ‘one-size-fits-all’ solutions by utilising our experience and expertise to analyse identified problems and guide you as our client, towards the best and most innovative designs and deployed solutions as a means to add value to your business.
Key Sectors we work in
Maven Systems Worx, through the Maven Centre of Excellence, focuses on the design, deployment, operation, support and optimisation of Traffic Management and Visibility solutions for our clients based primarily, but not exclusively, on the Sandvine technology.
The DPI technology used as a base building block for traffic management is a gold mine of knowledge and insights waiting to be explored. At Maven we take the opportunity and mine the data to create value for you. The insights are used to assist you in developing and improving your services, customer experience and at the same time assist you to optimise your network investments.
Traffic Management
Using the technology available from Sandvine, we design and build optimal traffic management solutions for you based on your requirements and product strategy. In instances where the deployment has already been done we review and optimise the solution for improved reliability and performance. Maven also provides Tier 1 and 2 support and for some components Tier 3 support. Maven Systems Worx‘s goal is to provide you with an end to end service in deployment, management and support of your traffic management needs. We also offer a fully outsourced model.
Customer Experience
At the heart of the solutions we deploy, optimise, support and operate, our goal is to ensure that each subscriber receives the value from its service and at the same time get the best experience possible while using the service. Maven keeps this goal always in mind and uses the available skills and experience of the Maven team, the available technology and the Insights and Analytics to constantly recommend and improve the solutions to assist you to not only maintain customer experience but also improve it as much as it is under our control.
Network & Service Insights
The deployed traffic management solutions can collect huge amounts of valuable data if deployed correctly. Maven uses their team’s experience in Telecoms to analyse the data and create relevant insights that will provide value to you. The insights are focused on the network as a whole all the way to the services used on the network and the individual subscribers. This is an ever-evolving and growing element of Maven that is developing around the existing use cases and technology from the vendors we deploy and our own in-house analysis platform, Maven Insights.
The Maven Service Pillars
The services available from Maven Systems Worx can be summarised into four foundational pillars:
- The design and development of solutions
- Professional services
- Support or fully-managed outsourcing
- Creation of insights via data analysis methods
Solution Design and Deployment
We design tailor-made solutions, assess and configure their functionality in alignment with your needs, before operationally deploying them.
We assist you in establishing and deploying a Traffic Management and Visibility solution that aligns with your needs.
We design and realise different Use Cases to optimise the value obtained from the Traffic Management and Visibility solution. This contributes to the improvement of your subscribers’ experience.
Professional Services
We deploy your Traffic Management and Visibility solution.
We implement standard and custom Use Cases.
We integrate with third-party systems to enhance the solution’s functionality.
We provide solution-specific customisation using bespoke developed components on Maven Systems Worx in-house building blocks.
Support
We engage in continuous system monitoring in collaboration with the client and vendors to proactively address problems through applicable and corrective solutions. Our purpose is to stabilise and maintain your Traffic Management and Visibility solution.
Tier 1, Tier 2 and Tier 3 support are available depending on the complete solution deployed.
We also provide the option for you to fully outsource the management and maintenance of your Traffic Management solution to us.
Data Analysis and Reporting
Our team mines the wealth of data collected via the Traffic Management and Visibility solution and associated components. We then work with you to understand what your business needs are, and what additional sources of data are available.
We recommend solutions based on the available data to help you understand the usage of the network and services better. This also helps us to provide you with better visibility by using the data innovatively while at the same time empowering you with relevant knowledge to improve service quality, resource usage and planning. We help you to create new and relevant products and services.
How we do it
Maven Systems Worx follows the following three-step approach to assist you with your Traffic Management and Visibility solutions:
We listen – we get involved with you to analyse the problem you have and identify your exact needs. We aim to understand your environment, the existing operational systems and policies, and very importantly… we listen to the strategies and goals that you would like to achieve with a proposed solution.
We analyse and solve – we get our team together to design a solution for you. Often there are many moving parts to be considered, each one playing a role to deliver a cohesive operational solution. Relying on our experience, mixed with a touch of creativity and some innovative thinking we propose an appropriate solution for your complex problem(s) and develop a tailor-made, best-fit solution for you.
We implement – the proposed solution can consist of standard components, or when needed, some bespoke elements and integration. We implement the recommended solution and make sure it is fully operational and that it delivers on your needs.
To augment the value we can bring to you, we continuously research, develop and enhance our own tangible creative solutions within Maven Systems Worx, called Maven Insights. Maven Insights forms the basis for our data analysis and reporting service where we use Maven-developed components to assist you in getting more value from your solution.